General contract conditions 

Read about our standard contract conditions on receiving alarms and interventions here. Both documents are available as PDF. Please do not hesitate to contact Certas if you have any further questions. We would be happy to provide you with more information in a flash.


General Contractual Terms and Conditions for the Alarm Reception Agreement of Certas AG  

Certas AG charges additional fees for: 

  • Payment reminder: without reminder fee
  • First reminder (sent by collection agency) : CHF 30
  • Second reminder (sent by a debt collection agency): another CHF 30
  • dispatch of paper invoices (CHF 3.-)
  • processing fee for the on charging of third party interventions (CHF 25.- per invoice)

Payment options

Certas offers various payment methods. You can decide how you would like to pay your invoice. Certas is certified according to ISO 14001:2004 and has set itself the target of reducing environmental pollution and working without paper wherever possible. With eBill, you no longer receive your invoice in paper form by post or by email, but directly in your online banking. You thus receive the invoice free of charge in the same place you pay it from.

In addition to eBill, our customers who receive invoices by email can select the following payment methods:

  • Mastercard
  • Visa
  • Postcard
  • PostFinance E-Finance

Just press the button “E invoice”, which you will find in our email, and for each invoice, select the payment method you would like to use. Our system will guide you through the simple payment process.

Do you have any questions about the invoicing process or are you unsure about the payment options? Don’t hesitate to contact us.