The decisive step ahead

Downloads and glossary

This is where we keep all the important documents and definitions relating to our security solutions. We have lots of downloads and a full glossary of technical terms to help you stay a decisive step ahead with us by securing your own security knowledge.

Downloads

Broschures

Video surveillance systems
Video surveillance systems
Certas image brochure
Certas image brochure
CERTAS alarm
CERTAS alarm
CERTAS alarm Digital+
CERTAS alarm Digital+
CERTAS control
CERTAS control
CERTAS multicall
CERTAS multicall
CERTAS care lone worker
CERTAS care lone worker
CERTAS support line
CERTAS support line
CERTAS video verification
CERTAS video verification
CERTAS video access control
CERTAS video access control
CERTAS Portal - Quickstart
CERTAS Portal - Quickstart
Back-up SIM Cards
Back-up SIM Cards

Präventionsflyer

No items found.

Forms

No items found.

General terms and conditions of contract

General Contractual Terms and ConditionsStarting from 01.01.2025
General Contractual Terms and Conditions
Supplemental Terms and Conditions of Contract (STC) for CERTAS support lineStarting from 01.08.2026
Supplemental Terms and Conditions of Contract (STC) for CERTAS support line

Terms of employment

Anstellungsbedingungen EAV
Anstellungsbedingungen EAV
Anstellungsbedingungen GAV
Anstellungsbedingungen GAV

Glossary

Security concept

A comprehensive assessment of a property (home or business) or situation to identify and analyze all security-relevant factors. The resulting findings are used to develop technical, electronic, structural and personnel measures to meet security needs as completely and efficiently as possible.

Security consultants

In Switzerland, the title “security consultant”can have different meanings. People may enter this role through differenteducational pathways and therefore perform different tasks. For example, asecurity consultant may be an electrician advising on a security concept for ahome or business, or an employee of a security company advising on products andservices. A security consultant should not be confused with a securityspecialist.

Burglary protection

Installing an alarm system can improve peace ofmind at home or protect a business. A burglar alarm is usually triggered by amotion detector or magnetic contact sensor. For correct placement, it is bestto have a specialist develop a tailored security concept.

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Fire protection

A fire alarm system is a system that triggers an alarm if smoke or high temperatures are detected. New fire alarm systems can also detect fires on the basis of flame characteristics. The area to be protected can be monitored by a camera to avoid any false alarms. This helps to avoid emergency services, such as the fire brigade, paramedics or police, from being called out unnecessarily.

Personal protection

Also called close protection or bodyguarding. Itis intended for people requiring above-average protection. Maximum securitymust be planned, particularly in high-risk or threatening situations. Commonuses include protection during everyday business activities (escorts duringcommutes, in offices, at events or on international trips) and at events(premises searches, screening of people and access, VIP services).

Personal emergency call

Suitable for elderly people or lone workers. Inmost cases, an alarm is triggered by pressing a button on a device carried bythe person. For lone workers, it may also be triggered by a fall or remainingon the ground for an extended period. Personal emergency alerts receive thehighest priority.

Instruction

The procedure agreed with the customer for handling a received signal. The instructions specify exactly who is informed or dispatched, in what order, using which communication channel and at what time. The customer receives a copy.

Criteria

A three-character extension of the connectionnumber (e.g. K01), consisting of the letter K followed by two digits. Differentcodes correspond to event types such as burglary, fire or fault. The number ofcodes available for configuration depends on the alarm system.

Reporting address

People designated by the customer who are contacted in the specified order in an alarm event. These may be private individuals and/or response services such as the police or Securitas.

Armed / disarmed

Indicates whether the alarm system is switchedon (armed) or off (disarmed).

Switch on control

This criterion allows an alarm system’s status (on/off) to be monitored. All switching operations are also logged. The customer defines a schedule. Unauthorized switching outside the disarming schedule is identified and handled as an arming monitoring error.

CERTAS Assistant

An application for installers that allows them to set a system to “test” or “armed” status at the customer’s premises so they can perform maintenance.

Instruction profile

An instruction profile specifies an alarm-handling measure for processing alarm signals. One profile can apply to multiple signals if the same handling measures are required.

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Instruction adaptation

If one or more instruction profiles do not meet your requirements, you can request a change. For CERTAS alarm S and CERTAS control S Budget subscriptions, the change costs CHF 60.– per profile. Alternatively, after registering with the CERTAS Portal, many changes can be made independently and free of charge.

Alarm triggering via smart camera

With smart camera-based alerting, a connected camera system automatically detects security-related incidents and alerts the Certas alarm centre directly. The alarm is triggered via the smart camera, without the need for a traditional intruder alarm system. Once the alarm is received, the Certas alarm centre can verify the incident via video and initiate the necessary measures in accordance with the agreed procedures.

Video surveillance

Video systems enable effective surveillance evenover long distances. Certas offers video signal assessment to verify an alarmor remotely open a door. Security cameras are available for indoor and outdooruse. Wireless transmission via Wi-Fi and the cloud enables almost delay-freesignal transmission. Depending on applicable law and cantonal regulations,video surveillance can also allow remote verification in certain situations toclarify uncertain cases. Where legal requirements are met, the police can bealerted directly, particularly following a burglary or confirmed incident.

Video surveillance camera
Video Surveillance camera Outdoor
Wireless surveillance camera
Surveillance camera set
Home surveillance

A security concept tailored to individual needsis essential for home monitoring. You can equip both indoor and outdoor areasas desired, using an intruder alarm, concealed panic button, video surveillancesystem or fire protection system.

Indoor monitoring

Indoor monitoring means the technicalsurveillance of interior spaces to detect people, movement or security-relevantevents. Depending on requirements, this can use an intruder alarm, concealedpanic button, video surveillance system or fire protection system.

Access control

Access control is a fundamental building security measure. Sites with heightened security requirements need special solutions for opening and closing. Access control can also include individual passage systems that regulate the flow of people (e.g. turnstiles, rotary barriers and sensor-controlled gates).

Windows and doors protection

Securing windows and doors is essential forbuilding protection. Glazed balcony and patio doors are common weak points. Atilted-open window is an open window: intruders can gain entry in less than 30seconds. Detectors report an unwanted condition to the alarm systemmechanically, electronically or magnetically.

Door protection
Safety door

A sturdy door with several security features: multipoint locking with hook bolts, a profile cylinder lock, security strike plate and hinge-side protection. Variants include fire-resistant doors, smoke-control doors and radiation-shielding doors.

Window burglary protection
Door burglary protection
Burglar-resistant door
Window burglary security
Door intercom system

Also known as an intercom system. It enablescommunication between two people in different locations. Such systems are mostoften used to communicate between indoors and outdoors and are frequentlyconnected to the doorbell. Modern versions include a video camera for visualchecks.

Intercom system
Video door intercom
Alarm system

Also known as a hazard detection system (GMA) or alarm system. A system designed to protect premises (homes, businesses, warehouses, garages, shops, etc.) and people. It generally consists of a control panel and connected sensors and detectors, linked by cable or radio. In an alarm event, audible and visual signals can be activated on site. If alarm transmission is available, the system notifies programmed recipients, such as the Certas alarm receiving centre.

Alarm monitoring centre

There are public and private alarm receiving centres. Public centres include the police, fire brigade and federal authorities. Private centres receive signals from various alarm systems and technical monitoring installations. Operators assess events and handle them according to an alarm response plan (instructions). The Certas alarm receiving centre is staffed 24 hours a day, 365 days a year.

Intrusion detection system
Intruder alarm system
Motion detector

A sensor that responds to movement. It operateseither actively using electromagnetic waves (dual radar) or ultrasound, orpassively using infrared radiation (PIR). These methods can be combined. Motiondetectors are used in alarm and lighting systems, for example.

Smoke detector

Essential safety components that detect smoke particles in the air and raise an early alarm, often before flames are visible. Smoke detectors can save lives, especially at night. Wireless smoke detectors provide interconnected protection: as soon as one detects smoke, the signal is passed to all other linked devices.

Fire alarm system

A system (BMA) that triggers an alarm when smoke or elevated temperatures are detected. Fire alarm systems can also identify a fire from the characteristics of flames. The protected area can be monitored using a thermal camera to rule out false alarms.

Glass break sensor

A mechanical glass-break detector senses a pane breaking through an adhesive vibration contact. Electronic detection uses fine wires mounted on or inside the pane, or a frequency-measuring device that recognizes the sound ofshattering glass.

Home alarm system
Wireless alarm system
Wireless motion detector
Wireless smoke detector

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