Our professional hotline for businesses is more than just a call centre

CERTAS support line provides businesses with a professional call centre that can answer calls and process system notifications 24/7. It is staffed by our experienced team members at three alarm receiving centres in Switzerland (Lausanne, Lugano und Zürich).

As part of the CERTAS support line service, we answer calls and triage system notifications on your behalf. Our team members are trained to handle your customers’ enquiries in four languages and forward them to the relevant people or departments in urgent situations.

Yes, CERTAS support line is flexible. You can use the service 24/7 or just at specific times. For example, you might want us to answer calls overnight or provide an overflow service when you’re busy. We can tailor our service to your business hours and any other requirements.

Our overflow service gives your customers access to exceptional service even when your lines are busy. Calls are automatically forwarded to Certas when your employees aren’t available, so you don’t have to worry about keeping your customers waiting.

The staff answering the calls at Certas can speak to your customers in four languages – English, German, French and Italian. This gives more of your customers a chance to communicate in the language that comes most naturally to them.

We offer a range of subscription options for CERTAS support line to respond to the specific requirements of your business. The pricing is flexible and depends on what exactly you need from us. We don’t want you to be paying for services for the sake of it.