Our professional hotline for businesses is more than just a call centre
With CERTAS support line, you can count on us to answer your calls in four languages and process your system notifications. You can guarantee exceptional customer service 24/7, 365 days a year. Whether you need permanent support or on-call services, you won’t find a more professional call centre than our alarm receiving centre in the whole of Switzerland. With us by your side, your communications will never be interrupted and your business will always be available.
Interested in finding out more about how CERTAS support line can free up your employees’ time?
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The most reliable call centre in Switzerland
We provide our customers with an exceptional call service they can rely on around the clock and in four languages – CERTAS support line. Backed by three alarm receiving centres in Switzerland and a talented team of employees who can draw on decades of experience in the security sector and our state-of-the-art infrastructure, we can deliver the best customer service in the country on behalf of your business.
Subscriptions and pricing
We offer flexible subscription options for CERTAS support line to respond to the specific requirements of your business. Take your pick from our service options – we can provide ongoing support, an overflow service for busy periods or specific on-call services.
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FAQ
CERTAS support line provides businesses with a professional call centre that can answer calls and process system notifications 24/7. It is staffed by our experienced team members at three alarm receiving centres in Switzerland (Lausanne, Lugano und Zürich).
As part of the CERTAS support line service, we answer calls and triage system notifications on your behalf. Our team members are trained to handle your customers’ enquiries in four languages and forward them to the relevant people or departments in urgent situations.
Yes, CERTAS support line is flexible. You can use the service 24/7 or just at specific times. For example, you might want us to answer calls overnight or provide an overflow service when you’re busy. We can tailor our service to your business hours and any other requirements.
Our overflow service gives your customers access to exceptional service even when your lines are busy. Calls are automatically forwarded to Certas when your employees aren’t available, so you don’t have to worry about keeping your customers waiting.
The staff answering the calls at Certas can speak to your customers in four languages – English, German, French and Italian. This gives more of your customers a chance to communicate in the language that comes most naturally to them.
We offer a range of subscription options for CERTAS support line to respond to the specific requirements of your business. The pricing is flexible and depends on what exactly you need from us. We don’t want you to be paying for services for the sake of it.
How does CERTAS support line work?
CERTAS support line is here to help you answer your calls and provide exceptional customer service. We handle all enquiries efficiently in four clearly defined steps, forwarding them to the relevant person or department where necessary.