Calls answered by professionals outside your working hours

CERTAS support line operates your telephones outside of your working hours – including at weekends and on bank holidays. We ensure that you can provide your customers with 24/7 support by professionally taking your calls in line with your instructions.

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Calls answered by professionals outside your working hours

With CERTAS support line, your company can be reached by phone 24/7, 365 days a year. If necessary, our trained staff will also mobilise third parties defined by you, such as technicians for car parks, lift services or facility management.

CERTAS support line tailored to your needs

We would be pleased to work with you to determine how we can best support your company. 

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Immediate response

We respond to every signal without delay and do not hesitate to take the measures agreed with you.

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Fast intervention

By verifying every alarm, we help to avoid costly false alarms. The relevant emergency and rescue services will only be contacted in an emergency.

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Contact with Certas employees

At Certas, your security concerns are handled exclusively by our trained employees.

We see something you
don't see, and that
stays awake while you
are sleeping.

How does CERTAS support line work?
  1. Call management outside office hours. 
    From Monday to Friday, 5pm to 8am, at weekends and on all bank holidays, we guarantee to provide a competent service to every caller.
  2. Prioritisation of concerns
    We take different measures depending on the concerns and urgency, be it calling in a third party (such as a technician or facility manager), forwarding the call to you or sending you the call log by email.
  3. Controlling
    Provision of and discussion about the detailed report.
How does CERTAS support line work?