Professional Support Around The Clock
Thanks to CERTAS support line, you can make life easier for your employees — and not just when things are hectic. We ensure that communication and the availability of your company are never interrupted — 365 days a year. We answer incoming calls and emails on your behalf in four languages — for professional support with high service quality.
CERTAS support line tailored to your needs
We would be pleased to work with you to determine how we can best support your company.
Immediate response
Work assignments and interventions by your staff can be reduced thanks to the categorisation and triage by Certas. Concentrate on your core business and we will take care of your support.
Fast intervention
If the enquiry requires remote access to a third-party system or the deployment of a third party (e.g. a technician), we will ensure that they are contacted and take care of the case.
At your disposal
With CERTAS support line, your company is available 24/7. Do you need our assistance only at night? For emergencies or just for a few hours? We adapt our services to your needs.
We see what you don't, and this is an individual solution for your needs.

- Multi-channel contact Our trained employees answer your customers concerns around the clock by email or telephone. They greet the person on your behalf and provide expert assistance. We set up your own email address and telephone number for this purpose.
- Categorisation of concerns
- Triggering suitable measures
- Controlling